Found a used car online at this dealership. Was so impressed by entire experience when purchasing it. Sales rep , Chris Caldwell was so informed, professional and very ewsy to deal with. From the test drive to purchase, we were confident with the entire process and staff at the dealership. Highly recommend Chris and Pfaff!
Another pleasant experience at Pfaff VW for my vehicle service, thank you for ensuring that my vehicle was taken care of in a very timely manner. Normally I am able to drop the vehicle off and leave it for the day, however, this was my first time waiting for the vehicle to be serviced. Dan the service advisor took great care of me as usual, it is the little things that make the difference and I certainly appreciate all the little details that he has always taken care of for me when I am getting my Jetta serviced. I would also like to say thank you to the gentleman who first vacuums and cleans the car after service, it is a nice touch to get in a clean car after the service is complete. He always greets me with a smile, I really appreciate the time he takes to say hi and to do a thorough job cleaning my vehicle.
Your staff are all courteous and easy to talk to . Got prompt service ride to the car rental. My car runs as well as ever after the final emissions adjustment. One thing I would have liked differently to save time. The seatbelt warning light coming on was an issue mentioned weeks before when I booked my appointment. If service had checked that before hoisting the car to do the exhaust work, they could have ordered the seat belt catch and had it there when the exhaust work was finished instead of waiting for it. Unfortunately the warning light still comes on occasionally so I will need to make another appointment. I am very happy with my 2015 Golf Sportwagen and wished I could have bought it at Phaff but 6 speed standard TDIs are hard to come by.
Bought my first car here about a year ago. Great staff, never pushy or I'm your face like most dealerships. Always come here for all my service and accessories because I enjoy this dealership so much. Keep up the good work.
First time at this dealership, first time buying a VW and vehicle for that matter and the service was absolutely amazing! Dealt with Alex and he did a great job explaining everything!
I found the experience to be friendly, quick and done right the first time. Dan was very professional.
Emerson and the team were great. They got the warranty information immediately and were very accommodating about scheduling the servicing. Their service area is clean and comfortable.