We had an extremely poor experience with the sales organization but their Service Dept. is incredible!
Great staff, always a pleasure to go in and work with them!
What an exceptional service!I was interested in a used Beetle to purchase for my significant other as a surprise for her. Mike Hinton made the purchase experience absolutely painless.I made one trip out to take a look at the car, which was an hour and a half from my home. He was quick to introduce himself to me and offer assistance as well as a refreshing beverage (as it was a scorcher that day!) There was no pressure from him at any point, and he was transparent about the vehicle with me from the very beginning. We went on a test drive, and had pleasant conversations together. After looking the car over, unfortunately it was too late in the day for us to speak with a manger about the vehicle and my offer, but he gladly accepted my offer on the basis of the managers approval and was quick to contact me over the next 24 hours and respond to any further questions I had about the car. After a few more phone calls the deal was made and he made the final steps of the deal hassle-free for me and spared me taking any further trips apart from picking up the car!The Beetle was clean and gassed up and ready to go, and he even worked with my busy schedule and very little time for delivery prep that I gave him!Big thanks to Mike Hinton and the team at PFAFF VW!
Great people who are always a pleasure to deal with.
Had the pleasure of dealing with Mike Hinton, and even though i did not get my preferred colour i was really impressed with the quality of service, the clarity and the drive to offer the best deal there was. i drove almost 1.5 hours to get to that dealership and was really happy i did.