Honest sales people, honest service department, what more can you ask for! Great customer experience!
My sales person Mike Hinton and the Pfaff team were excellent in helping me with me with navigating the whole "Dieselgate" by trading in my old Golf to purchase a new diesel Golf ( happily in my 4th one now) with excellent, courteous, fast service - right from from securing a new diesel Golf, terrific financing rates. Their service dept were fast to make the car compliant. They even went to bat for me to get repairs covered under warranty when my new car sunroof drainage failed causing damage to the electrical system. They provided me a courtesy car, repaired the damage at no cost. I would highly recommend Pfaff to anyone as their sales and the dealership work together to stand behind VW, a great brand that I love to drive. They care about their clients and the cars they sell.
Go here if you want perfect car detailing.
I called in 20 minutes after they opened to buy the car I had test drove the prior evening just before close but they missed both of my calls and didn't get back to me for a couple of hours, during which time someone else came in and bought the car.I was also confused that they didn't allow for a pre-purchase inspection (PPI). I asked around 20 different people and the answer was overwhelmingly, "run from this shady shop". Eventually they allowed for a PPI but it was too late.I originally left a negative review because I was disappointed at the loss,but Horan is a nice guy, and this facility is pretty great. Prices are reasonable as well. In short, I would strongly prefer to buy a car here than other places. I just wish they had the cars I'm interested in.
I have been dealing with Pfaff for several years. I bought a new Jetta several years ago & traded it in the year before last for a used Tiguan. In all me dealing with the staff at Pfaff they have been friendly & extremely helpful. Pfaff has a positive atmosphere & they do everything to make your visit a pleasant one. The shuttle service has a gentleman that drives that can carry on an intelligent conversation & makes the trip to where you are going seem extremely short. Well done!