Customer Testimonials

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Google Oct 13, 2020

Amazing place!Professional and helpful. No pressure sales, very competent staff.Safe and clean!

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Google Oct 8, 2020

We bought my first car with Massimo. We met massimo on his first day at Volkswagen Pfaff. He is an honest & friendly guy and told us that it was his first day at work. So We stuck around and patiently waited to find the right car for me till he introduced us to the golf car. We did look at other volkswagen dealerships but we thought they were not the right fit for us. So The pfaff team was really helpful, professional and glenn the manager was super helpful too, super nice n genuine. I honestly cannot say one bad ...

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Google Sep 16, 2020

Excellent service!!!

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Google Aug 28, 2020

Very friendly and helpful staff. Thanks!

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DealerRater Aug 17, 2020

Today (Monday) I went to Pfaff VW to buy some items from Parts Dept. I had the pleasure to meet Greg Reinfenstein ,the Parts Dept.Mgr. He was very professional, friendly and very helpful. He answered to all my questions and he took care of everything I needed. Employees like him retains the customers and makes customers coming back to the dealer for service ,parts and buying cars. I wanted also to see my salesperson but unfortunately he moved to another place. It is nice to see that this dealership has top notch employees. Good staff keeps and grow the ...

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Aug 17, 2020

Today (Monday) I went to Pfaff VW to buy some items from Parts Dept.I had the pleasure to meet Greg Reinfenstein ,the Parts Dept.Mgr.He was very professional, friendly  and very helpful.He answered to all my questions and he took care of everything I needed.Employees like him retains the customers and makes customers coming back to the dealer for service ,parts and buying cars.I wanted also to see my salesperson but unfortunately he moved to another place.It is nice to see that this dealership has top notch employees.Good staff keeps and grow the ...

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Google Aug 6, 2020

Brought my Golf in for the first service . Safe, quick and easy check in process. My adviser Debbie Fata explained to me what would be done in the service. While waiting for my car I needed to go to downtown Newmarket for a haircut. Shuttle was offered. It was a VW Atlas. with the middle seat row removed and a Plexiglas screen for protection. The driver Mark had checked me in and was very friendly. My car was done quicker than I expected and the shuttle was ready to pick me up.When I returned my car was washed and ...

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