Went for an oil change and coolant flush, work was done pretty quick. Price is normal for dealerships. They did unplug my dash cam and didn't plug it back in which causes some thoughts to pop up in my end. I understand privacy for employees, but the car should be returned the same it was dropped off.
Honest and willing to help. I had the red engine no restart warning on a Sunday night. I dropped the car off. Next morning I showed up and I have been told that it may still be covered by extended warranty. Deb called me a few hours later telling me the car is ready to go. No charge! Professional and they know their stuff. They just won my trust. I will definitely go there if I have problems with the car. Thank you PfaffVW!
We purchased our used vehicle from Pfaff VW just yesterday. It was a great vehicle at an amazing price. Really fast and easy sales process. Farhan, our Sales Rep was awesome. He responded to all of my questions via phone and email very quickly. Would definitely recommend both Farhan and the dealership.
Had such an amazing experience purchasing my 2020 VW Jetta. What started out as a repair on my old Tiguan quickly turned into a new car purchase. From service to sales I cannot say enough positive things. This dealership runs like a well oiled machine. They are incredibly efficient while not sacrificing any customer service. Anthony and Elaine were both amazing to deal with. Very personable, with no pressure added. I will definitely be a loyal Pfaff customer here on out.
Always an easy experience